ICT User and ICT Technician

City and Guilds Certificate/Diploma ICT Professional Competence Level 3

Start Date:
Finish date:
Red Tape Central
Level 3

Course Description

These qualifications meet the needs of people who already work or want to work as apprentices in the IT and Telecoms sector as Database Administrators, Internet/Web Professionals, IT Product Developers, IT Technical Sales Specialists, IT Trainers, Multimedia Designers, Network Managers, Office Equipment Service Technicians, Software Developer/Programmers, Systems Analysts and Telecommunications Technicians.

A combination of mandatory and optional units is required to achieve the full qualification. Units can


  • CCNA - Cisco Network Associate Parts 1-4
  • Software installation and upgrade
  • Technical advice and guidance
  • Technical fault diagnosis
  • Testing ICT Systems
  • Working with ICT hardware and equipment
  • Customer Care in ICT
  • Develop own effectiveness and professionalism
  • Remote Support for Products and Services


Entry requirements: a good knowledge of ICT systems.
Start Date: Various start dates available throughout the year. Please enquire
Course Length: Level 3 - 450 hours

Enquire about this course: City and Guilds Certificate/Diploma ICT Professional Competence Level 3

About You

Please note that due to HM Government funding rules, we need to know your age to check your eligibility for our courses. If you would like to find out more, please contact us


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